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Certification Resources & FAQ

Preparing for the Certification Courses

Frequently Asked Questions

1. Do I need to install or have access to the software version that I am being certified on?
It is recommended to practice your skills using Phoenix on the version for which you are being certified. However, the exam includes interactive questions that test your knowledge of the software but doesn’t require access to the software on your desktop.

2. Do I need to register with Certara University to take a certification course?
Yes, the Certara Professional Certification Courses are administered within the learning system of Certara University ( After creating a login and enrolling in a course you will find it on your Home page.

3. After I register for a certification course, do I need to start right away?
Live courses occur on a set schedule as indicated in the course description. On-demand courses (e-learning) can be done at your own pace, but need to completed by the due date indicated on your Home page (typically 3 years). The certification exam is part of the course and should be completed before the course due date.

4. I am very familiar with Phoenix WinNonlin, am I required to take a course with Certara to obtain a Certara Professional Certification?
This is possible. Please contact us ( for information about a stand-alone certification exam.

5. Can I opt out of the certification directory?
To opt out of the Certara certification directory, you need to change your e-badge from public to private. Login to your Credly account. From the main menu, choose Settings, and then Privacy and Security. You can specify the options for the visibility of your account.

6. If I let my certification expired can I renew it?
After a certification has expired (eg, 3 years), a certification cannot be renewed. A new certification course should be completed or the exam retaken with a supported version of Phoenix.

7. Are there academic discounts for certification courses?
There are standard discounts for academics taking the Certara Professional Certification Courses. Certara University offers significant standard discounts (50% off) for training courses to students and staff associated with an accredited academic organization.

8. What happens if I fail the certification exam?
Each registration provides 2 attempts at passing the exam. If both attempts are failed, the user would need to register again for the course of the stand-alone exam.

9. How long do I have to take the exam once I’ve started?
There are time limits for both parts of the exam. You will need to complete part 1 of the exam within 1 hour and 45 minutes. Part 2 of the exam must be completed within 1 hour and 15 minutes. The clock starts ticking from the time you press the Start Exam button in each part. Each part of the exam can be taken at different times. You cannot go back to questions that have already been answered. This allotted time is more than enough to allow you to answer questions and prove your knowledge of the subject matter.

10. Is there a passing grade? If I do not pass, can I try again?
A certification will be granted if 75% of the questions in each part are answered correctly. Each registration includes a maximum of two attempts at passing the exam.

11. How long will my certification be valid?
Certara Professional Certifications are valid for 3 years from the date you passed the exam.

12. What is a Certara digital e-badge?
A digital e-badge associated with each earned Certara certification will be provided to you to communicate your credentials in a verified manner. Certara certification digital badges are delivered by the Credly platform and can be used in email signatures, digital résumés, and social media sites such as LinkedIn. A digital e-badge is an image that contains verified metadata describing your qualifications and the process required to earn them.

13. How can I obtain a printed certificate of my accreditation?
After you have accepted your e-badge from Credly, you can obtain a printed certificate by clicking on the SHARE button under your e-badge and selecting the last option to Download Certificate.

Contact us at if you have any questions.