A practical guide to selecting the right partner – so patients can start and stay on therapy.
Launching patient services takes more than a “HUB” decision – it requires early planning, clear goals, and a structured, cross-functional way to evaluate vendors. This practical guide takes you through a step-by-step selection framework that aligns services to your launch objectives, benchmarks candidates consistently, and drives an unbiased final choice that advances internal goals such as enhancing access, improving adherence, and accelerating speed to therapy.
Certara’s approach helps teams translate strategy into service requirements, improve confident in vendor selection, and accelerate execution from Phase 3 through launch.
What’s inside – at a glance
- Aligning vendor evaluation with strategic goals
- Developing weighted criteria tied to the outcomes you need
- Informed scoring through research, capabilities reviews and live Q&A
- Benchmarking vendors to shortlist RFP candidates
- Refining criteria via RFPs and collaborative discussions
- Using a structured, consensus-based model for final selection
About the author
Joshua Berus, PhD
Associate Director, US Access Strategy
Joshua Berus has a background in biomedical science and broad experience in market access, brand strategy, and patient services. He has experience leveraging both primary and secondary, qualitative and quantitative data to analyze market dynamics and generate strategic insights across multiple therapeutic areas at various stages of commercial development.
